Updated: 10/29/2024
Welcome to the TorqueForm (Luxauro, Gold Metal Guild, and TF Empires) (“we,” “us,” “our”), your reliable Tribrid online marketplace. We connect customers, merchants, clients, professionals, and founders, facilitating transactions and services securely. By using Our Website and its Platform Services, in addition to the TorqueForm Tribrid Terms and Conditions (also linked below) and any Additional Policies that may be applicable to any particular features, Content and functionality of the Platform Services (incorporated into these Terms by reference), that may be offered by Luxauro, LLC or Goldevine, LLC, Users agree to be bound by these TF Empires’ Terms of Use.
*IMPORTANT NOTICE: AGREEMENT TO ARBITRATION. BY AGREEING TO THESE TERMS, YOU AGREE TO RESOLVE DISPUTES WITH US THROUGH BINDING ARBITRATION AND YOU WAIVE CERTAIN RIGHTS TO PARTICIPATE IN CLASS ACTIONS (AS DETAILED IN THE ARBITRATION, DISPUTE RESOLUTION, AND CLASS ACTION WAIVER IN SECTION 24 BELOW).*
Please read these Terms of Use carefully.
The website(s) of the Tribrid is operated by the Company and offers the information, tools, and service to you in accordance with the terms set out hereunder. Please read these Terms carefully before using the Site or Platform Services, including, without limitation, the Website, and all other websites, apps, and services offered by or through Us pursuant to this Agreement (as defined below) offered by the Company. These Terms may be amended at any point in time at our sole discretion by posting a revised version of these Terms. Unless stated otherwise, any accessing or using of Our Site or continued use of Our Platform Services after the effective date of any revised Terms constitutes Your acceptance of those revised Terms. These Terms constitute a legally binding agreement between You and the Company. If We make any material change to these Terms or any portion therein, Our posting of the revised Terms on Our Website, a notice on Our Site, through the Platform Services, or by other means that We deem appropriate such as an email sent to Your email address that we have on file thirty (30) days before taking effect will serve as adequate notification. If you do not agree to these Terms, You may not access or use the Site or Platform Services. These Terms of Use may be translated into other languages and should any conflicts arise between this English version and any translations, the English version shall control. Supplemental terms may apply to the Site or Platform Services. Supplemental terms are in addition to, and shall be deemed a part of the Terms for the purposes of the Site and Platform Services (“Additional Terms”). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the Site or Platform Services.
The following policies and guidelines ("Additional Policies") are incorporated into the Terms by reference.
"Claimant" refers to the person or entity filing a notification of Infringement;
“Client,” “Customer,” “Purchaser,” or “Buyer” refers to anyone who uses Our Site or Platform Services (including in order to contact a GMG Professional) and engages in a transaction with a Merchant, Professional, or Founder on the Site or through the Platform Services;
"Content" refers, without limitation, to any and all software, technology, designs, materials, information, communications, text, graphics, links, electronic art, animations, illustrations, artwork, audio clips, video clips, photos, images, reviews, ideas, and other data or copyrightable materials or Content, including the selection and arrangements thereof offered through Our Site and Platform Services;
“Contract” refers to the contract for the sale and purchase of the Goods or the supply and acquisition of the Professional Services on the Site or through the Platform Services;
"Contributors" or "Backers" refers to those Users who pledge to contribute any funds to a Project;
"Contributions" refers to any funds donated to a Project by a Contributor;
“Cookie Policy” refers to Luxauro’s Cookie Policy, available at https://Luxauro.com/cookie-policy/ or TF Empires’ Cookie Policy, available at https://TFEmpires.com/cookie-policy/ and incorporated herein by reference;
“Delivery Address” refers to the address stated on the Order;
"DMCA" refers to the Digital Millennium Copyright Act of 1998, including any amendments;
“Founder” or “Project Owner” refers to any User who starts and subsequently receives approval from Us for a TF Empires Project through Our Site or Platform Services;
“Gold Metal Guild,” or “GMG” refers to the Tribrid platform’s professional network portion of the Site and Platform Services;
“Gold Metal Guild Services,” “GMG Pro Services,” or “Professional Services” refers to the services that GMG Professionals offer to Users of the Tribrid;
“Gold Seal Specials” refers to the preset Professional Service packages that GMG Professionals can create for Users’ convenience for those Users who prefer a simplified Professional Service package rather than entering into a more unique or tailored service contract with a GMG Professional;
“Goods” refers to the goods (including any installment of the goods or any part of them) described in the Order;
"Infringement" refers to the unauthorized, that is, not permitted use of copyrighted material or other intellectual property rights;
“Intellectual property rights" refers to patents, copyrights, moral rights, trademarks, trade dress, and trade secrets, but not privacy or publicity rights;
“Luxauro” refers to the Tribrid platform’s e-commerce portion of the Site and Platform Services;
“Luxauro Charter” or "Charter" refers to any bookable product or service, that is, any product or service that is offered for rent by a Merchant;
“Marks" refers to the trademarks, trade dress, service marks, and logos used and displayed on the Site or through the Platform Services or in any Tribrid Content;
“Merchant,” “Vendor,” “Seller,” “Service Provider,” “Gold Metal Guild Professional,” “GMG Professional,” “GMG Pro,” “Professional,” or “Pro” refers to any User who has applied for and received approval for a Merchant account on the Luxauro platform. A Merchant is authorized to engage in one or more of the following activities:
Selling products;
Renting products;
Offering Professional Services for hire;
“Order” refers to the Client’s purchase order to which these Terms are annexed;
"PII" refers to personally identifiable information, as that term is defined under all applicable laws;
"Platform Services" refers to the Tribrid Site(s), mobile applications or connected applications and any and all other offerings and services provided on the Site;
“Price” refers to the price of the Goods or the charge for the Professional Services;
"Privacy Policy" refers to Luxauro’s Privacy Policy, available at https://Luxauro.com/privacy/ or TF Empires’ Privacy Policy, available at https://TFEmpires.com/privacy-policy/ and incorporated herein by reference;
“Products” refers to the items that Merchants list for sale on the Site or through the Platform Services;
“Project” refers to a Founder’s fundraising campaign project through Our Site and Platform Services;
“Project Deliverables” refers to crowdfunding Projects’ main item(s) or purpose for which Founders are requesting funding for their Projects. Project Deliverables may or may not be the same as Project Rewards;
"Rewards,” “Benefits,” or “Benefit Packages” refers to the gifts, items, or services offered by Project Owners to their Contributors;
“Specification” refers to any plans, drawings, data, or other information relating to the Goods or Professional Services;
“Submission” refers to any submission, comment, or suggestion on the Site, whether public or private, including, but not limited to, ideas, Products, Professional Services, know-how, concepts, suggested changes, additions, or improvements;
"Suite" refers to the store of any Merchant or GMG Professional on the Tribrid platform in which they can display their Products for sale or rent or their Professional Services for hire;
"Terms" or "Terms of Use" refers to the Tribrid’s Terms of Use (this agreement), Additional Policies, the Tribrid’s Privacy Policy, all applicable laws, and all conditions or policies referenced here;
“TF Empires” refers to the Tribrid platform’s crowdfunding portion of the Site and Platform Services;
“TorqueForm,” “Tribrid,” "TorqueForm Tribrid," or "Tribrid of the TorqueForm" refers to the website(s) or services of Luxauro, Goldevine, or any of their parents, subsidiaries, DBAs, or affiliates, individually or collectively;
“Tribrid Content" refers to Content provided by Luxauro, Goldevine, or any of their parents, subsidiaries, DBAs, or affiliates, individually or collectively, to Users in connection with the Platform Services, including, without limitation, the software, the Products, the Professional Services, the Site, and the Platform Services;
"User," "You," or " Your" refers to Merchants, Gold Metal Guild Professionals, Project Owners, Contributors, any visitor to the Site, or User of the Site or Platform Services, either individually or collectively;
"User Content" refers to any Content that has been uploaded, transmitted, or posted to Our Platform Services by a User, including, but not limited to, User Content in a User profile, Merchant profile or store, GMG Professional profile, or TF Empires Project page;
“Warranty Policy” refers to this Returns, Refunds, and Cancellation Policy and any link or reference to an individual Merchant’s or GMG Professional’s return, refund, and cancellation policy;
"We," "Our," "Us," or “Company” refers to Luxauro, LLC, a Montana limited liability company, (for a non-exhaustive list of business names and trademarks, click here), Goldevine, LLC, a Montana limited liability company, together with their parents, subsidiaries, DBAs, affiliates, agents, representatives, consultants, employees, officers, and directors;
"Website” or “Site" refers to any and all website(s) or services of the Tribrid, individually or collectively;
“-X-Skyway” refers to the 3D metaverse platform of the TorqueForm Tribrid;
“-X-Skyway Suite” refers to the 3D-modeled store which a User, Merchant, GMG Professional, or TF Empires Founder may purchase in order to display their Products, Professional Services, or TF Empires Project content to Users and Clients.
If and when You use the Site or Platform Services, or send emails, text messages, or any other forms of electronic communications from Your computer or mobile device on the Site or through the Platform Services, You may be communicating with Us electronically. By communicating electronically, You acknowledge and agree to receive communications from Us or other Users electronically including, but not limited to, emails, texts, mobile push notifications, or notifications and messages on the Site or through the Platform Services, such as the built-in User messaging system. These electronic communications may be stored for Your records. You acknowledge and agree that all agreements, notifications, disclosures, and other communications that we provide to You electronically satisfy any legal requirement that such communications be in writing.
Parties unaffiliated with the Tribrid operate stores, sell products or software, offer services for hire, or advertise crowdfunding Projects on the Site and through the Platform Services. We may also allow or provide links to the external sites of these third-party affiliates or other certain businesses. If You, as a Founder, transact business with any of these third-party businesses or individuals, You are transacting directly with those third-parties and not with the Tribrid. We do not support and we make no endorsements, representations, warranties, or guarantees regarding the truthfulness, accuracy, reliability, validity, quality, safety, morality, or legality of any Product, Merchant, GMG Professional, Professional Service, Project, third-party external site, or User Content on Our Site (or on their websites). We do not investigate or guarantee the truthfulness of any claims made by Users. You acknowledge and agree that You are solely responsible for evaluating the truthfulness of any statement made by any Merchant, GMG Professional, Founder, or User before choosing to interact or transact business with anyone on the Site or through the Platform Services. You further acknowledge and agree that We are not responsible or liable for, without limitation, any action, statement, product, service, or content of any third-party on the Site or who makes use of the Platform Services. It is Your sole duty to carefully review the privacy statements and other conditions of use of any third-parties with whom You wish to interact on or off of the Site or through the Platform Services.
We grant You a limited, non-exclusive, non-transferable, and revocable license for the use of Our Platform Services, subject to these Terms, including the following restrictions:
DISCLAIMER: In addition to these prohbitions, we recognize that certain products or services may necessitate specific restrictions for legal, safety, or operational reasons. Merchants and GMG Professionals on this platform are permitted to enforce minimum requirements, such as age restrictions, qualifications, or certifications, where such limitations are legally mandated or reasonably necessary to ensure the safety and proper use of their Products or Professional Services. These requirements must be clearly communicated in the Product or Professional Service Contract description and must comply with all applicable laws and regulations.
There is no fee for accessing our Site or Platform Services or for creating a User account on Our Site.
Users who open a Merchant account to sell or rent their Products or a GMG Professional account to offer their Professional Services for hire will be charged a monthly subscription fee in order to have access and the right to sell or rent their products or services on the Site or through the Platform Services (the “Subscription Fee”)(https://luxauro.com/merchant-account-subscriptions/).
Founders whose Crowdfunding Projects reach their funding goals are charged a Referral Fee of 4% of the total Contributions they actually raise, not pledged (the “Referral Fee”).
A flat Platform Commission Fee of 7% will be applied to all transactions conducted through the Site or Platform Services, regardless of transaction type. This includes, but is not limited to, sales or rentals of Products by Merchants and Professional Services offered by GMG Professionals. This Platform Commission Fee is assessed on the gross transaction amount, before any applicable payment processor fees or transfer fees. Gross transaction amount includes the total amount paid by the buyer, including shipping and handling, but excludes applicable taxes and tips unless stated otherwise. The Platform Commission Fee is separate from and in addition to any Subscription Fee, Referral Fee, or third-party processing or transfer fees that may apply
In addition, Merchants, GMG Professionals, and Founders may be charged an additional transaction fee by Our third-party payment processor.
Transfer fees, or bank delivery fees, may also be applied each time any funds are sent to a User’s bank account.
You, as Merchant, GMG Professional, Founder, or User, are solely responsible for, and We will not be held liable for, any and all Fees, including, but not limited to, transfer fees and bank delivery fees that are assessed to Your account. Any and all Fees will be effective on the date that they are posted to Your User Account. The Fees may be updated from time to time. Fees will be charged at the then-current rate.
All fees paid are non-refundable, unless otherwise required by applicable law.
Upon creating a Project on the Site and requesting Contributions, You fully understand and agree that You are creating separate legal agreements with TF Empires, a DBA of Goldevine, LLC, and with Your Contributors, and You agree to the following rules in addition to all other Terms and Policies of Our Site:
When contributing to a Project, You, as a Contributor, acknowledge and agree to the following Terms, in addition to all other Terms and Policies:
Your User Content is and remains Your property, however, when You submit Your User Content to the Site or via the Platform Services, You agree to the following terms:
The Company may give notice by means of a general notice on the Website, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to the Company by written communication to the Company's address at TF Empires, P.O. Box 904, Condon, MT 59826.
Credit/Debit card payment processing services for Our Site and Platform Services are provided by Stripe, Inc. ("Stripe"). These services are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). As a User of the Tribrid, You acknowledge and agree to be bound by the Stripe Services Agreement, as may be modified by Stripe from time to time. As a condition to Our enabling credit card payment processing services through Stripe, You hereby agree to provide Us with accurate and complete information about Yourself and Your business, and You authorize Us to share any such information with Stripe, as well as transaction information related to Your use of the Stripe payment processing services. In all cases, standard credit card or other third-party processing fees apply in addition to Our Fees. We are not responsible for the performance of any third-party credit card processing or third-party payment services.
Our Site and/or Our Platform Services may be unavailable for scheduled maintenance and other reasons, which include unplanned outages and other potential malfunctions. We are not responsible if the Site or Platform Services become unavailable, or if You lose any data, information, or User Content for any reason.
We welcome Submissions from Our Users, however, Your Submissions may be similar or identical to internal Submissions or Submissions that We may receive from other Users or third parties sent to Us via the Site or in any other manner about an idea, product, concept, service, suggested change, addition, improvement, or feature on Our Site (“Unsolicited Idea Submission”). If You send Us an unsolicited Submission, You agree as follows:
As a User of Our Site and Platform Services, You agree to defend, indemnify, and hold harmless Us, Our parents, subsidiaries, DBAs, and affiliated companies, and Our officers, directors, employees, partners, contractors, representatives, agents, and third-party providers from and against any and all claims, causes of action, damages, obligations, losses, liabilities, costs or debt, and expenses (including reasonable attorneys' fees and costs) and all amounts paid in settlement arising from or relating to: 1) Your use or misuse of the Site or Platform Services; 2) Your breach of these Terms; 3) Your violation of any applicable laws; or 4) any intentional, negligent, illegal, or otherwise wrongful actions, errors, or omissions by any User, Merchant, Professional service provider, or Founder from whom You purchase, rent, or obtain any product, service, reward, or project deliverable through the Site or Platform Services, including, but not limited to, claims of negligence, mistake, malpractice, or any other form of liability including, but not limited to, injuries, damages, or losses arising from the use, rental, or consumption of Products or Professional Services offered through the Platform Services. We reserve the right, in Our sole discretion and at Our own expense, to assume the exclusive defense and control of any matter for which You have agreed to indemnify Us, and You agree to assist and cooperate with Us as reasonably required in the defense or settlement of any such matters.
THE TRIBRID HAS NO FIDUCIARY DUTY TO ANY USER. THE PLATFORM SERVICES, TRIBRID CONTENT, USER CONTENT, AND ANY OTHER MATERIALS MADE AVAILABLE OR THROUGH THE USE OF THE SITE OR PLATFORM SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, NONINFRINGEMENT OR COURSE OF PERFORMANCE. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE TRIBRID AND ITS PARENTS, SUBSIDIARIES, ASSUMED BUSINESS NAMES, AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AND AGENTS, DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. THE TRIBRID AND ITS PARENTS, SUBSIDIARIES, ASSUMED BUSINESS NAMES, AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AND AGENTS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SITE OR THAT YOUR USE OF THE PLATFORM SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM SERVICES OR THE SERVER(S) ON WHICH THE PLATFORM SERVICES ARE HOSTED, OR ANY SERVICES AVAILABLE ON ANY THIRD PARTY PLATFORM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO OPINION, ADVICE OR STATEMENT OF THE TRIBRID OR ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, AGENTS, MEMBERS OR VISITORS, WHETHER EXPRESS OR IMPLIED, WHETHER MADE THROUGH THE USE OF THE PLATFORM SERVICES, OR ON THIRD-PARTY PLATFORMS OR OTHERWISE, SHALL CREATE ANY WARRANTY. YOUR USE OF THE PLATFORM SERVICES, INCLUDING WITHOUT LIMITATION ANY SERVICES PROVIDED ON ANY THIRD-PARTY PLATFORM, ARE ENTIRELY AT YOUR OWN RISK TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
IN NO EVENT SHALL THE TOTAL, AGGREGATE LIABILITY OF THE TRIBRID AND ITS AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, ARISING FROM OR RELATING TO THE TERMS, PLATFORM SERVICES, OR USER CONTENT, OR FROM THE USE OF OR INABILITY TO USE THE SITE OR PLATFORM SERVICES EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID TO THE TRIBRID BY YOU HEREUNDER, OR ONE HUNDRED US DOLLARS IF NO SUCH PAYMENTS HAVE BEEN MADE.
SOME OR ALL OF THE DISCLAIMERS AND LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU, BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW DISCLAIMERS OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.
California residents must, as a condition of this Agreement, waive the applicability of California Civil Code Section 1542 for unknown claims, which states: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY." You waive this section of the California Civil Code and any similar provision in law, regulation or code that has the same effect or intent as the foregoing release.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
We are based in Montana. For any action not subject to arbitration, You and We agree to submit to the personal jurisdiction of a state court located in Helena, Montana or the United States District Court for the District of Montana. The Terms and the relationship between You and Us shall be governed in all respects by the laws of the State of Montana, without regard to its conflict of law provisions. Notwithstanding any provision of these Terms of Use to the contrary, nothing in this Agreement is intended to limit or waive any rights that you may have under local consumer protection laws, to the extent such rights cannot be waived by contract. In cases where local consumer protection laws conflict with the Terms herein, the provisions of the local consumer protection laws shall prevail to the extent of the inconsistency.
The Company will not be held liable for any loss or damage of the Users due to Force Majeure. A “Force Majeure Event” for the purposes of these Terms shall mean any cause or event that is beyond the control of the Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer virus’ breach of security and encryption or any other cause or event that is beyond the control of the Company.
These Terms constitute the entire agreement between You and The Tribrid with respect to the Site and Platform Services. These Terms supersede any and all prior or simultaneous agreement, terms, negotiations, communications, or proposals whether written, oral, electronic, or whether established by custom, practice, policy, or precedent, between the parties hereto with respect to the Site and Platform Services and govern Our relationship. Except as otherwise provided for herein, any waiver, modification, or amendment of any provision of this Agreement will be effective only if in writing and signed by the parties herein.
By using Our Website and its Platform Services, in addition to the TF Empires’Terms of Use and any Additional Policies that may be applicable to any particular features, Content and functionality of the Platform Services (incorporated into these Terms by reference), that may be offered by Luxauro, LLC or Goldevine, LLC, Users agree to be bound by this Addendum to TF Empires’ Terms of Use: “Untreadable” Crowdfunding Campaigns. This Addendum applies to all Users, Backers, and Founders participating, or who intend to participate, in Projects categorized under the “Untreadable” label of TF Empires. By accepting this addendum, both Founders and Backers explicitly agree to the following terms that supplement the existing TF Empires Terms of Use:
All capitalized terms used in this Agreement that are not expressly defined herein shall have the meanings assigned to them in the TF Empires’ Terms of Use, which is incorporated by reference into this Agreement. In the event of any conflict between the definitions in this Agreement and those in the TF Empires’ Terms of Use, the definitions in this Addendum to TF Empires’ Terms of Use: “Untreadable” Crowdfunding Campaigns shall control
I Agree to this Addendum to TF Empires’ Terms of Use: “Untreadable” Crowdfunding Campaigns and I acknowledge that I have read and understand this Addendum, and agree to be bound by its terms.
The information contained within Our Website is for users’ general informational purposes only. This information is provided in good faith. No representations or warranties of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness regarding any of the information contained on Our Website are made. Under no circumstances shall We have any liability to You for any loss or damage of any kind arising from the use of Our Website or reliance on any information contained on Our Website. Your use of and/or reliance on any information contained on Our Website is solely at Your own risk.
I agree to the Terms of Use available at https://Luxauro.com/terms-of-use/ and https://TFEmpires.com/terms-of-use/ and have read and understand the Privacy Policy available at https://Luxauro.com/privacy/ and https://TFEmpires.com/privacy-policy/.
Copyright © 2023 Luxauro, LLC. All Rights Reserved.
Copyright © 2023 Goldevine, LLC. All Rights Reserved.
Updated: 10/25/2024
Welcome to the TorqueForm (Luxauro, Gold Metal Guild, and TF Empires) (“we,” “us,” “our”), your reliable Tribrid online marketplace. We connect customers, merchants, clients, professionals, and founders, facilitating transactions and services securely. This Privacy Policy details our policies regarding the collection, use, and disclosure of personal information we receive from users of our site and the choices you have associated with that information. By using the Service, you agree that you are at least 18 years of age and you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our TF Empires Terms of Use.
1. Introduction
This Privacy Policy applies to all site visitors, registered users, and all other users of our platform and the information that we collect about you when you use our websites, mobile applications, features, and other products and services, collectively the “Platform Services.”
By using the site, you agree to the collection and use of information in accordance with this policy.
2. Information Collection
Personal Identification Information: We collect information you provide, including, but not limited to, when you register on the site, place an order, subscribe to a newsletter, fill out a form, or enter information on our site. This may include names, email addresses, mailing addresses, phone numbers, and financial information.
Non-personal Identification Information: We may collect non-personal information about Users whenever they interact with our Site. This may include, but is not limited to, the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized.
Merchant Information: Merchants and GMG Professionals must provide additional information, including business name, business ID/Tax ID, and product details.
Content Information: We may collect information about you when you participate in the forums, message other users, or communicate by any other means on or through the Platform Services.
Credentials: Depending on the Platform Services you use, you may provide us with credentials for your account(s) (for example: if you need technical assistance).
Communications With Us: You may also provide us with information when you respond to surveys, communicate with our Teams about a support question, post a question in our public forums, or sign up for a newsletter. When you communicate with us via form, email, phone, discussions in the forums, comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).
Automatically Collected Information:
Log information: We collect some information that web browsers, mobile devices, and servers typically make available (e.g., browser type, IP address, unique device identifiers, etc.).
Transactional information: When you make a purchase through our Platform Services, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
Usage information: We collect information about your usage of our Platform Services, such as page views, searches on our website, or your device details.
Location information: We may determine the approximate location of your device from your IP address.
Stored information: We may access information stored on your device(s) such as when you upload media to your account.
Cookies & other related technologies: Cookies and other related technologies help us, for example, to identify and track visitors, usage, and access preferences for our Platform Services.
Information We Collect from Other Sources:
Third Party Login: If you create or log in to your Luxauro.com account through another service (like Google) we’ll receive associated login information (e.g. a connection token, your username, your email address)
Connecting Social Accounts: By connecting your social media accounts to your Luxauro.com, TFEmpires.com, or UntreadGlory.com account you may be publicly sharing any and all publicly shared information on the social media account with other users and with us.
Financial Account Info: If you make a purchase through our Platform Services we may receive information from stripe, such as some account info.
The information we receive may depend on which services you use or authorize and what options are available.
Third-party services may also give us information, like mailing addresses for individuals who are not yet our users (but we hope will be!). We may use this information for marketing purposes like postcards and other mailers advertising our Platform Services.
3. Information Use
Some of the purposes that we may use the information we collect include, but are not limited to:
Providing our Platform Services,
Personalizing user experience,
Ensuring quality, maintaining safety, and improving our website,
Marketing our Platform Services, measuring, gauging, and improving the effectiveness of our marketing,
Protecting our Platform Services, our users, and the public,
Fixing problems with our Platform Services,
Process transactions,
Arrange for deliveries,
Communicating with users,
Send periodic emails regarding orders or other products and services.
4. Information Sharing and Disclosure
We never directly sell your personal information in the conventional sense (i.e., for money).
Affiliates and independent contractors: We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Platform Services or process the information on our behalf.
Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you or your site. This includes vendors that help us provide our Platform Services to you (like Stripe, which powers payments on Luxauro.com and TFEmpires.com, payment providers that process your credit and debit card information, payment providers you use for your own ecommerce operations, fraud prevention services that allow us to analyze fraudulent payment transactions, cloud storage services, hosting providers, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries, and those that may assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our Platform Services); those that help us understand and enhance our Platform Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our websites (like the Merchants and GMG Professionals on Luxauro.com), who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them. Other vendors are listed in our more specific policies (e.g., our Cookie Policy).
Legal Requirements: We disclose information as required by law, when we believe disclosure is necessary to protect our rights, or to comply with a judicial proceeding, court order, or legal process served on our Website.
Business Transfers: In case of a merger, acquisition, or sale of all or a portion of our assets, users’ personal information will likely be among the assets transferred.
To protect rights, property, and others: We may disclose user information if or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of us, our affiliates, third parties, or the public at large.
With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.
Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Platform Services, or share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
Account owners: If you have a Luxauro.com account and interact with another account using our Platform Services, your information may be shared with the administrators of the account. For example, if you make a purchase from a Luxauro.com Merchant or GMG Professional or back a TFEmpires.com Founder’s project, certain information will be shared with the Merchant, GMG Professional, or Founder, including your name and address.
Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.
Public information: Any information that you choose to make public will be publicly visible.
YOU ARE SOLELY RESPONSIBLE, AND WE WILL NOT BE HELD LIABLE, FOR THE INFORMATION THAT YOU SHARE, AND THAT IS SHARED ON YOUR ACCOUNT, ON OUR SITE OR THROUGH THE PLATFORM SERVICES. WE RESERVE THE RIGHT, BUT NOT THE OBLIGATION, IN OUR SOLE DISCRETION, TO MONITOR, EDIT, AND/OR REMOVE ANY INFORMATION THAT YOU SHARE.
5. Compliance With Laws
We will disclose your Personal Information only in response to a subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
6. User Choices and Rights
Opt-out: Users may opt-out of future emails, change their personal information, or delete their account by contacting us directly.
Limit the information that you provide: If you have an account with us, you may choose not to provide optional account information, profile information, or transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Platform Services — for example, products sold on Luxauro.com — may not be accessible.
Limit access to information on your mobile device: Your device or web browser should have options available that allow you to discontinue our ability to collect stored information or location information (i.e., removal or rejection of browser cookies). If you choose to limit this, you may not be able to use certain features or this may cause certain features to not function properly, like searching for local products on My Own Luxauro.
If you are located in certain parts of the world, including some US states and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.
European General Data Protection Regulation (GDPR)
If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request portability of your personal data.
You also have the right to make a complaint to a government supervisory authority.
US Privacy Laws
Laws in some US states, including California, Colorado, Connecticut, Utah, and Virginia, require us to provide residents with additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it. You’ll find that information in this section (if you are a California resident, please note that this is the Notice at Collection we are required to provide you under California law).
In the last 12 months, we collected the following categories of personal information, depending on the Platform Services used:
Identifiers (like your name, contact information, and device and online identifiers);
Commercial information (your billing information and purchase history, for example);
Characteristics protected by law (for example, you might provide your gender as part of a research survey for us);
Internet or other electronic network activity information (such as your usage of our Platform Services, like the actions you take as an administrator of a Luxauro.com account);
Geolocation data (such as your location based on your IP address);
Audio, electronic, visual or similar information (such as your profile picture, if you uploaded one);
Professional or employment-related information (for example, your company information if you are a Merchant or GMG Professional on Luxauro.com); and
Inferences we make (such as likelihood of retention or attrition).
In some US states you have additional rights subject to any exemptions provided by your state’s respective law, including the right to:
Request a copy of the specific pieces of information we collect about you and, if you’re in California, to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, and the categories of third parties we share it with;
Request deletion of personal information we collect or maintain;
Request correction of personal information we collect or maintain;
Opt out of the sale or sharing of personal information;
Receive a copy of your information in a readily portable format; and
Not receive discriminatory treatment for exercising your rights.
When you contact us about one of your rights under this section, we will need you to verify that you are the owner of the account in question before we are able to disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your user account. You may also designate an authorized agent to make a request on your behalf by giving us written authorization. In any event, we reserve the right to still require you to verify your identity with us.
7. Cookies and Tracking Technologies
We use cookies to maintain the continuity of sessions and customize the user experience. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited or may not work.
8. Appeals Process for Rights Request Denials
In some circumstances we may deny your request to exercise one of these rights. For example, if we cannot verify that you are the account owner, we may deny your request to access the personal information associated with your request. As another example, if we are legally required to maintain a copy of your personal information we may deny your request to delete your personal information.
In the event that we deny your request, we will communicate this fact to you in writing. You may appeal our decision by responding in writing to our denial email and stating that you would like to appeal. In the event that your appeal is also denied this information will be communicated to you in writing.
If your appeal is denied, in some US states (Colorado, Connecticut, and Virginia) you may refer the denied appeal to the state attorney general if you believe the denial is in conflict with your legal rights. The process for how to do this will be communicated to you in writing at the same time we send you our decision about your appeal.
9. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our Site.
While no online service is 100% secure, we work very hard to protect your information against unauthorized access, use, alteration, or destruction, and we take reasonable measures to do so. We constantly monitor our Platform Services for potential vulnerabilities and attacks.
10. Data Breach Notification Procedure
Definition of a Data Breach: A data breach occurs when unauthorized access, loss, destruction, theft, or use of personal information that we hold is confirmed. This can involve any kind of personal data, including but not limited to names, email addresses, financial records, and confidential correspondence.
Detection and Reporting: We employ a variety of security measures to detect and prevent unauthorized access to or misuse of personal information. In the event of a data breach, our internal security team will initiate an immediate investigation to verify and assess the breach. All suspected breaches must be reported within 24 hours of discovery to our team.
Assessment and Containment: Upon confirmation of a breach, a rapid assessment will be conducted by our security team in collaboration with IT and legal departments. The goals of this assessment are:
To determine the scope and impact of the breach.
To identify the type of data involved.
To determine the initial cause and implement immediate measures to prevent further unauthorized access or loss.
The containment and mitigation strategies will be tailored to the nature of the breach, focusing on securing data and closing off unauthorized access channels.
Notification Procedures: In accordance with applicable law, we are committed to notifying affected individuals and regulatory bodies without undue delay and, where feasible, not later than 72 hours after having become aware of it. Notifications to data subjects will include:
Description of the nature of the data breach.
The contact details where more information can be obtained.
A description of the likely consequences of the data breach.
A description of the measures proposed or taken by us to address the data breach.
Advice on steps the individual can take to protect themselves from potential harm.
If required by law or regulation, we will also notify data protection authorities of the breach within the timeframe stipulated by applicable data protection law.
Documentation and Record Keeping: All data breaches will be documented in our breach register, including the facts surrounding the breach, its effects, and the remedial action taken. This documentation will be used to report the breach to relevant authorities and stakeholders, as necessary.
Review and Evaluation: After a breach has been dealt with, we will conduct a thorough review of the incident and our response to it. This review aims to improve our data handling and security measures, and to mitigate the risk of future breaches. Recommendations for improvements will be considered and changes implemented where appropriate.
Communication: Throughout the process of managing a data breach, we will maintain clear and open communication with all affected parties. Updates will be provided as more information becomes available and as required by law.
11. International Transfer of Information
We currently operate only in the U.S. but plan to expand to international markets. Information we collect may be stored, processed, and transferred between any of the countries in which we operate to enable us to use the information as described in this privacy policy.
12. Children’s Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us.
13. Data Retention
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
14. Changes to This Privacy Policy
This Privacy Policy is effective as of 10/25/2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. This Privacy Policy may be amended at any point in time at our sole discretion by posting a revised version. Unless stated otherwise, any accessing or using of our Site or continued use of our Platform Services after the effective date of any revised version constitutes your acceptance of that revised version. If we make any material change to this Privacy Policy or any portion therein, our posting of the revised version on our website, a notice on our Site, through the Platform Services, or by other means that we deem appropriate such as an email sent to Your email address that we have on file will serve as adequate notification. If you do not agree to this Privacy Policy, you may not access or use the Site or Platform Services. This Privacy Policy may be translated into other languages and should any conflicts arise between this English version and any translations, the English version shall control.
15. Contact Information
If you have any questions about this Privacy Policy, please contact us through our web form or via email.
You may also contact us at:
Luxauro, LLC
P.O. Box 904
Condon, MT, 59826